ESSENS Order and Delivery terms and conditions valid for ESSENS Pakistan

Only registered ESSENS Club members are allowed to purchase ESSENS products.

E-SHOP ORDER:

• ESSENS products can be ordered via E-shop on the website www.esssens.pk
• Selected products are put into the basket which  is visible in the top right corner.
• Before the order is made, the ESSENS Club member is consulted with the final price and point value of the order.
• 4-digit PIN must be entered in order to use commission as partial payment.
• ESSENS prices are governed by a valid price list available on www.esssens.pk
• On promotional products, ESSENS reserves the right to make changes and declares that it is not a public offer and is justified by not accepting orders in serious cases.
• E-shop orders offer one method of payment that is Cash On Delivery via Smartlane delivery company .
• *Orders are paid for by using COD and after the payment is made, the point value of the order is immediately added to our system.
• If certain products run out of stock whilst creating the order, the ESSENS Club member shall be contacted by an operator and personally make an agreement on the following process.
• Once the order has been sent and confirmed, no changes can be made to the order.

ORDERS AT THE BRANCH:

• Personal orders can be made at Flat number 403, 4th floor, Abu Dhabi towers, F11-1, Islamabad, 46000, Pakistan  
• Only cash payment is accepted.
• To apply your commission for the purchase, your 4digit PIN number will be requested.
• Opening hours are weekdays from 7.30 am to 4 pm

POINTS DEADLINE:

• CALENDAR MONTHS ARE ONLY CALCULATED ACCORDING TO CET/CEST TIME ZONE
• Points are calculated within one calendar month - always from the first day of the month, while the point deadline is the last day of the given month.
• For E-shop orders paid for by payment card, the points are credited immediately upon successful payment. 
• *E-shop orders, which are successfully paid no later than 23:59 (CET/CEST) of the last calendar day, are taken into account in the given month.
• In case of an invoice cancellation, or cancellation of a part of the invoice, the point value is deducted in the month of the cancellation depending on the date of the payment of the order and date of cancellation.
• For orders paid by payment card, the cancellation of an invoice or part of an invoice, before commission is released is taken into account in the month in which it was paid. If cancelled after the commission payment is released, the cancellation/point deduction will be taken from the current month.*.

*Example:  Order paid by payment card on the 25th of April is cancelled before commission is released in May, the points are deducted for the cancelled products in April. If the cancellation of the same order is after commission has been released in May, the points for the cancelled products are deducted in May.

TERMS OF DELIVERY:

The packages are delivered by companies TCS and Leopard and parcels are delivered according to the Terms of delivery.

Overnight delivery services will be offered for within city & same zone and next day service for different zone. Maximum delivery time would be 3 working days.

In justified cases, the shipment date may be extended. This can usually happen during the holiday season or when there is an increase in orders associated with PROMO offers. The transit time information is subject to change caused by weather and road conditions. This may add additional transit days to your delivery. 

COST OF DELIVERY:

Shipping Price Update
The shipping fee will be valid from September 1st, unless stated otherwise or unless a specific promotional offer applies.

0 - 20 points = 200 Rs.

21 - 39 points = 120 Rs.

40 + points = FREE

*If an order is not taken, the ESSENS Club member is charged the delivery fee according to location.

THE PROCEDURE OF DELIVERING PARCELS:

• Once your order has been checked and completed by an operator, you will be able to see the tracking number of your parcel in your ESSENS Profile (section MY OFFICE/My Orders - car symbol). By clicking on this symbol, the tracking of your parcel will be displayed.  
• You can also follow your parcel using the Smartlane website to track your parcel easier, to change the delivery address or time, to get 30-minutes alerts, etc. For more information regarding the Smartlane company, please contact our operators. 
• In case of a failed delivery, a dispatch driver will leave a Note of a failed delivery at the address stated on the parcel, they will reattempt to deliver the following day, if this is unsuccessful it will be returned to Essens and cancellation will be made, no refund will be made for shipping costs.

PROCEDURE OF THE PARCEL TAKEOVER

• Before signing for the parcel from the delivery driver, it is necessary to check the outer packaging of the parcel and make sure that the packaging is not damaged (deformed, torn, soaked, taped using a different tape other than the original ESSENS one, or taped over the original ESSENS tape).
• If the parcel appears to be damaged, you should not accept it from the driver. Please contact us immediately on www.esssens.pk  or WhatsApp / phone number : 03483309381  
• *Members have 14 days to make a claim for a missing parcel. DPD will only accept missing parcel claims up to 14 days after they are collected from Essens Pakistan warehouse. 
• As soon as the parcel returns to ESSENS, a new one will be sent to you.
• If a damaged parcel is taken over, guarantee for the products damaged while delivering cannot be applied.
• *We do not allow the “safe place feature” if you speak with your DPD driver and instruct them otherwise we accept no responsibility for the parcel, no claim or refund will be made  .
• If your parcel can not be delivered (recipient was not reached, wrong/incomplete address, missing receiver name on the bell, etc.), your parcel will be sent to the relevant depot, they will reattempt to deliver the following day, if this is unsuccessful it will be returned to Essens and cancellation will be made, no refund will be made for shipping costs.